I make every effort to pack and ship your items carefully, so that no damage occurs to your purchase during shipping. That said, you can’t win ’em all. Please let me know if any damage occurs to your product while in transit.
Fiber may get mildly smooshed (how’s that for a technical fiber term) while waiting in the shipping box to meet you at its new home. Thankfully, fiber is resilient! Once your piece is unpacked, gently primp or fluff fiber into place. Taking a comb to gently brush out the fringe is also highly recommended.